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Community Aged Care Packages (CACPs)
Community Aged Care Packages (CACPs) provide a hostel level of care to a person’s home. The aim of the service is to provide an alternative to moving to residential aged care.
The support which can be provided includes, personal care, shopping, respite, medication and nutrition monitoring, help with shopping, etc., Other assistance within the scope of the program can be provided up to the limit of funding received.
This service is available to people in the Blacktown, Holroyd, Parramatta and Baulkham Hills Local Government Area (LGAs).
CACPs are funded by the Commonwealth Department of Health and Ageing. All applicants must first be assessed by an Aged Care Assessment Team (ACAT).
A number of CACPs operated by OLOCACS have been set aside specifically for people with dementia. OLOCACS uses its expertise in providing services for people with dementia to design and implement a CACP service around their assessed needs.
The maximum cost to most recipients is 17.5% of the pension as set by the Commonwealth.
When a client’s care needs increase so that they can no longer be cared for at home by a CACP service, the service Co-ordinator will work with the client and/or family members if applicable to arrange for a more intensive service, which may include moving to residential aged care.
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Extended Aged Care at Home (EACH) and Dementia EACH
Extended Aged Care at Home provides a nursing home level of care to a person’s own home. The services provide a complex level of care for clients and/or families who choose to continue living at home as an alternative to going to a nursing home.
The support which can be provided includes, personal care, respite, medication and nutrition monitoring, access to nursing services, oxygen therapy, provision of equipment etc., Other assistance within the scope of the program can be provided up to the limit of funding received.
This service is available to people in the Blacktown, Holroyd, Parramatta and Baulkham Hills Local Government Area (LGAs).
EACH and Dementia EACH services are funded by the Commonwealth Department of Health and Ageing. All applicants must first be assessed by an Aged Care Assessment Team (ACAT).
Dementia EACH places have been set aside specifically for people with dementia. OLOCACS uses its expertise in providing services for people with dementia to design and implement a Dementia EACH service around their assessed needs.
The maximum cost to most recipients is 17.5% of the pension as set by the Commonwealth.
When a client’s care needs increase so that they can no longer be cared for at home by an EACH or Dementia EACH service, the service Co-ordinator will work with the client and/or family members if applicable to arrange for a more intensive service, which may include moving to residential aged care.
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Services for people with Complex Community Care Needs - Rights and Responsibilities
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Confidentiality of information
All client information is treated as confidential. Access is restricted and personal information will not be made available to any other service provider/agency without first gaining the client or representatives’ permission. In exceptional circumstances, OLOCACS may be legally compelled to release information e.g., via subpoena. If personal information is released by such means, OLOCACS would seek to ensure the information was only used for the purpose outlined in the subpoena or other authority, and not for any other purpose.
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Concerns, complaints and Suggestions
If you have a complaint about any aspect of your service in the first instance you should direct your complaint to the Community Care Manager on (02) 9832-5418.
If you feel uncomfortable ringing you may ask your advocate to ring or you may write to:
The Community Care Manager
Our Lady of Consolation Aged Care Services Ltd
32 Evans Rd,
Rooty Hill NSW 2766
You will receive prompt attention to your complaint and the final outcome will be confirmed in writing.
If you are dissatisfied with the outcome you can write to:
The Chief Executive Officer,
Our Lady of Consolation Aged Care Services Ltd,
32 Evans Road,
Rooty Hill, NSW 2766
The Chief Executive Officer may direct that the matter be reviewed or may refer the matter to mediation.
Clients and their representatives may also make an external complaint. The appropriate external agency for complaints about services for people with complex community care needs is The Aged Care Complaints Investigation Scheme (CIS), which is part of the Commonwealth Department of Health and Ageing. Contact details are as follows:
Telephone:1800-550-552
Or in writing to:
The Aged Care Complaints Investigation Scheme (CIS)
GPO Box 9848
SYDNEY NSW 2000
OLOCACS would prefer to have the opportunity of resolving any issues or concerns directly in the first instance, but supports clients’ and representatives’ rights to access the external complaint mechanism if they prefer.
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